1. Introduction

Welcome to Bhardwaj Solar Energy ("we," "our," or "us"). Based in Sonipat and serving the Delhi NCR region, we specialize in residential, commercial, and industrial solar power solutions, including On-Grid, Off-Grid, and Hybrid solar installations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a solar consultation, or use our installation and subsidy assistance services.

2. Information We Collect

To provide accurate solar system designs, quotations, and government subsidy processing, we may collect the following types of information:

• Personal & Contact Details: Your full name, phone number, email address, and residential or commercial property address submitted via our contact forms or direct inquiries.
• Property & Utility Data: Electricity bills, sanction load details, consumer numbers, rooftop dimensions, and site photographs required for shadow analysis, engineering design, and savings estimation.
• Subsidy & Net Metering Documentation: KYC documents, identity proofs, and electricity connection records strictly required to process applications under the PM Surya Ghar: Muft Bijli Yojana and local DISCOM net metering approvals.
• Technical & Usage Data: IP address, browser type, device information, and browsing behavior collected automatically via cookies to improve our website performance.

3. How We Use Your Information

We use the collected information strictly for legitimate business and operational purposes, including to:

• Schedule and conduct on-site rooftop inspections, shadow analysis, and feasibility assessments.
• Design customized solar energy systems (Mono PERC / TopCon modules) and provide accurate cost and ROI estimates.
• Process your government solar subsidy paperwork (PM Surya Ghar Yojana) and coordinate net metering approvals with your local electricity distribution company (DISCOM).
• Communicate project updates, installation schedules, warranty registrations, and after-sales maintenance support.
• Respond to your inquiries, customer service requests, and technical support needs.

4. Sharing & Disclosure of Information

We respect your privacy and do not sell or rent your personal information to third-party marketers. We only share your information in the following circumstances:

• Government Portals & DISCOMs: With official national/state solar portals and local electricity boards to facilitate your solar subsidy claims and net metering inspections.
• Equipment Manufacturers: With solar module and inverter manufacturers solely for registering your product warranties.
• Authorized Installation Partners: With our verified engineering and logistics teams strictly for executing your project.
• Legal Compliance: When required by law, regulation, or legal process under applicable Indian laws.

5. Cookies and Tracking Technologies

Our website uses standard cookies to enhance user experience, analyze site traffic, and understand how visitors interact with our service pages and blog content. You can choose to disable cookies through your individual browser settings; however, doing so may affect certain features of the website.

6. Data Security & Retention

We implement strict administrative, technical, and physical security measures to protect your personal data and KYC documents against unauthorized access, alteration, or disclosure. We retain your project and warranty records only for as long as necessary to fulfill our service commitments, warranty support, and statutory legal obligations.

7. Your Privacy Rights

In accordance with applicable Indian data protection laws, you have the right to:

• Request access to the personal information and project records we hold about you.
• Request corrections or updates to any inaccurate or incomplete data.
• Withdraw consent for marketing communications at any time.

8. Updates to This Policy

Bhardwaj Solar Energy reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services or regulatory requirements. Any updates will be posted on this page with a revised effective date.